How to Successfully Cancel Your Telenet Subscription?

Telenet, a prominent Belgian telecommunications company, offers a range of services such as internet, television, and fixed and mobile telephony.

If you find yourself unsatisfied with your current Telenet subscription and wish to terminate it, here’s a comprehensive guide to help you through the process.

Steps to Cancel Your Telenet Subscription:

  1. Review Your Contract Terms: Before initiating the cancellation process, it’s crucial to examine your contract terms. This will inform you about the notice period required and whether there are any associated cancellation fees.
  2. Select a Cancellation Method: Telenet offers multiple options for cancelling your subscription: online, by phone, or through traditional mail.To Cancel Online:
    • Visit the Telenet website and log in to your account.
    • Click on the “My account” tab.
    • Under “My services,” locate and click on the “Cancel subscription” link.
    • Follow the on-screen instructions to proceed with the cancellation.

    To Cancel by Phone:

    • Dial Telenet’s customer service number at 0800 66 350.
    • Provide the customer service representative with your account information.
    • Request the cancellation of your subscription.

    To Cancel by Mail:

    • Write a formal letter addressed to Telenet.
    • Include your full name, address, and account number in the letter.
    • Clearly state that you intend to cancel your subscription.
    • Mail the letter to Telenet at the following address:Telenet Customer Service Lersensesteenweg 4 2800 Mechelen Belgium

What to Anticipate When Cancelling Your Subscription:

  1. Returning Equipment: Upon cancelling your subscription, you will be required to return your Telenet modem and router. This can be accomplished by mailing them to Telenet or by delivering them to a designated Telenet service point.
  2. Cancellation Fees: The exact amount of the cancellation fee will depend on the specific terms of your contract.

Points to Keep in Mind During the Cancellation Process:

  • Ensure that you cancel your subscription before the contract period expires to avoid incurring early termination fees.
  • If you are relocating to a new address, investigate whether it’s possible to transfer your Telenet subscription to your new location.

Frequently Asked Questions (FAQs):

What happens if I am still within my contract period?

If you are still under contract, you will be subject to an early termination fee, the amount of which is determined by your contract terms.

How can I return my modem and router?

You can return your Telenet modem and router either by mailing them to Telenet or by delivering them to a Telenet service point.

How long does it take for my cancellation to become effective?

Your cancellation will take effect within 30 days from the date Telenet receives your cancellation request.

What should I do if I have questions or need assistance?

For any queries or assistance regarding the cancellation of your Telenet subscription, feel free to reach out to Telenet’s customer service.


By adhering to the outlined steps and recommendations in this guide, you can smoothly terminate your Telenet subscription while minimizing the risk of incurring unnecessary fees.

External Resources!

here are three external resources related to canceling a Telenet subscription and dealing with telecommunications services:

  1. Telenet’s Official Cancellation Information:
  2. Belgium Consumer Rights and Telecom Regulations:
  3. Online Forums and Community Discussions:
    • Website: Reddit – r/belgium
    • Reddit’s r/belgium community often discusses various topics, including experiences with telecom providers like Telenet. You may find useful tips and shared experiences here.

Please note that while these resources can be helpful, it’s essential to verify information with Telenet directly or consult with relevant authorities if you have specific legal or regulatory questions regarding your subscription cancellation.

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